RETURNS &
REFUNDS POLICY
Important information about our current returns and refunds policy
IMPORTANT NOTICE
We currently do not accept returns or offer refunds for any orders. This policy is in place to maintain our competitive pricing and ensure the highest quality standards for all our customers.
WHY NO RETURNS?
COMPETITIVE PRICING
By eliminating return processing costs, we can offer you the best possible prices on premium quality clothing.
SMALL BUSINESS OPERATIONS
As a small business, we operate with limited inventory and streamlined processes that do not accommodate returns at the moment.
FASTER DELIVERY
Without return logistics, we can focus on faster processing and delivery of new orders to our customers.
QUALITY ASSURANCE
Every product undergoes strict quality checks before shipping, ensuring you receive exactly what you expect.
PERSONALIZED SERVICE
Our WhatsApp consultation ensures you get the right size and style before placing your order.
SUSTAINABLE PRACTICE
Reducing returns helps minimize packaging waste and transportation, supporting our environmental goals.
HOW WE ENSURE YOUR SATISFACTION
BEFORE YOU ORDER
- Detailed Consultation: Our team provides comprehensive product information via WhatsApp
- Size Guidance: We help you choose the perfect size based on your measurements
- Product Images: High-quality images and videos are shared to show exact colors and details
- Material Information: Complete details about fabric, care instructions, and fit
QUALITY ASSURANCE
- Pre-Shipping Inspection: Every item is carefully inspected before packaging
- Premium Packaging: Secure packaging ensures your items arrive in perfect condition
- Damage Protection: Items damaged during shipping will be replaced at no cost
- Follow-up Service: We check in after delivery to ensure your complete satisfaction
EXCEPTIONS
MANUFACTURING DEFECTS
In the rare case of manufacturing defects or if you receive a damaged item, we will:
- • Replace the item with a new one at no additional cost
- • Cover all shipping costs for the replacement
- • Expedite the replacement to minimize inconvenience
Note: This must be reported within 12 hours of delivery with photographic evidence.
HAVE QUESTIONS?
Our team is here to help you make the right choice before you order
We're committed to ensuring you're completely satisfied with your purchase decision